Contact Our Property Manager Edit page

Parking enforcement, guest parking, and vehicle registration questions? Visit Parking Enforcement to contact Patrol Masters (not FirstService) who oversees our HOA parking.

Remodeling your home or submitting an Architectual application? Visit ARC/Home Improvement to learn more on what to do

Need a trash/recycling toter or schedule a bulk item pickup? Visit Trash/Recycling & Bulk Pickups and scroll down to the appropriate section

Dead animal pickups, excessive dog barking, coyote sightings?  Contact Irvine Police's Animal Services (not FirstService) at 949-724-7200 any day from 6:00 am to 10:00 pm.

Need a new mailbox key or lock?  Contact or visit the Irvine Main Post Office on Sand Canyon Ave (not FirstService). Mailboxes are owned/managed by the U.S. Postal Service, not the HOA.

Need a pool key?  View the instructions here on how to request a new key.

Want pest control inside your home, garage, patios, balconies?  Read on how to request an optional pest control service for inside your home, garage, patios, and balconies.

Need to turn off the water to your home, or locate the water shut-off valve?  Read "How To Temporarily Shut Off the Water To Your Home".

• Any HVAC like A/C units, furnaces, and heaters
• Baseboards and moldings
• Brick & concrete paver walkways and driveways
• Chimney and fireplace cleaning & maintenance (read article for more info)
• Cleaning/sweeping balconies, patios, garages & driveways, and stack unit stairways and landing areas
• Drains/drain pipes and shutoff valves inside the home++
• Duct and vent cleaning (HVAC, dryer, stove)
• Drywall/plastering for ceilings & interior walls (excluding perimeter walls and load-bearing walls)
• Electrical panels, light switches, and outlets (indoor & outdoor)
• Exposed plumbing and gas lines and shut-off valves (including the P-trap under the sinks)++
• Exterior lighting attached to home
• Faucets, shower heads, and other plumbing fixtures++
• Garage rollup doors, openers, & interior garage lights

• Home appliances including hot/cold water hoses & couplings++
• Interior painting and wallpaper
• Interior doors
• Locks on exterior doors, patio sliders
• Mailbox lock & key (contact Irvine Main Post Office)
• Pest control inside the home, garage, balconies, patios, and stack home stairways & entry landings - full details
• Patio landscape (inside front, back, & side patios)
• Screen doors
• Sinks (including the P-trap drain pipe), toilets, bathtubs, and showers++
• Skylights
• Tile, brick or concrete on balconies, townhome courtyard and stack entry areas and walkways - read here for full details
• Townhome balconies that are modified as a wraparound or extended "push-out" balcony
• Water heaters++
• Windows/patio sliders, exterior doors, and garage doors that are not original+++

NOTE:  Some maintenance requests may require additional time because it requires competitive bids or Board approval because of the high cost, or it needs more time to troubleshoot the issue. Less-urgent maintenance requests may also be delayed so that it can be scheduled with other similar repairs to minimize our HOA's repair costs.

Please be patient when submitting a maintenance request in which FirstService will do their best to resolve it quickly as they can. Please do not submit duplicate requests for the same issue, as that will add confusion and additional time to resolve your issue.

Once the vendor receives a work order, the time to resolve your maintenance request will depend on the complexity of the maintenance issue, the vendor's schedule, and current work load.  At any time, you may check the status of your request by logging on the FirstService web portal, or by calling the 24/7 Customer Care Center at 800‑428‑5588.